Complete Service List

Purpose: Identify vulnerabilities in day-to-day operations that create liability, safety, or operational failures, including a thorough ADA compliance assessment to ensure all areas meet required standards.

Includes

• Full site walkthrough inspections

• Operational workflow review

• Liability exposure reviews to pinpoint potential risks

• Safety and liability gap analysis

• Operational consistency evaluation

• Documentation review

• Staff practice observation

• Environmental risk review

• Incident vulnerability analysis

• Operational defensibility scoring

Deliverables

• Risk assessment report

• Exposure classification (high / moderate / low)

• Corrective action recommendations

• Operational defensibility summary

Purpose: Identify ADA compliance assessment risks related to Title I & Title III before they escalate into complaints or lawsuits.

Includes

• Guest accessibility review

• Employee accommodation process review

• ADA operational policy review

• ADA documentation review

• Facility accessibility review

• Customer interaction policy review

• Accommodation request procedures

• Liability exposure reviews for ADA defensibility

Deliverables

• ADA compliance risk report

• Gap analysis

• Corrective action plan

• Compliance defensibility documentation

Purpose: Identify conditions that could lead to claims, litigation, or insurance disputes, including an ADA compliance assessment to ensure all facilities meet the necessary standards.

Includes

• Premises liability review

• Safety protocol evaluation

• Incident response procedures

• Documentation defensibility review

• Risk mitigation review

• Operational control analysis

• Exposure classification

Deliverables

• Liability exposure report

• Risk mitigation recommendations

• Defensibility guidance

Purpose: Help organizations understand operational risk factors, including liability exposure reviews and ADA compliance assessments, that influence insurance underwriting. 

Includes 

• Operational risk reviews for brokers 

• Site inspections prior to policy renewal 

• Underwriter risk insight reports 

• Risk mitigation strategy review 

• Exposure reduction recommendations 

Deliverables 

• Operational risk summary 

• Insurability profile review 

• Exposure reduction plan

Purpose: Evaluate existing security programs for effectiveness, operational integration, and ADA compliance assessment.

Includes

• Security policy review

• Guard service evaluation

• Patrol practices review

• Access control procedures

• Surveillance strategy review

• Security incident procedures

• Escalation protocols

• Liability exposure reviews

Deliverables

• Security program assessment report

• Operational improvement recommendations

Purpose: Ensure organizations can demonstrate responsible operational oversight if incidents occur, including an ADA compliance assessment to mitigate risk.

Includes

• documentation review

• incident reporting systems

• staff training records

• policy implementation review

• compliance monitoring practices

• liability exposure reviews

• oversight accountability review

Deliverables

• defensibility audit report

• oversight recommendations

• documentation improvement guidance

Purpose: Examine incidents to determine root causes and prevent recurrence, including an ADA compliance assessment to ensure all aspects meet legal requirements. 

Includes

• incident reconstruction

• timeline analysis

• operational breakdown analysis

• staff response evaluation

• documentation review

• liability exposure reviews to identify potential risks

Deliverables

• incident analysis report

• operational improvement recommendations

• prevention guidance

Purpose: Build clear operational procedures that reduce confusion and liability exposure, while ensuring compliance with regulations. 

Includes: 

• safety procedures 

• incident response policies 

• staff reporting procedures 

• ADA accommodation procedures, supported by an ADA compliance assessment 

• documentation protocols 

• risk management procedures 

Deliverables: 

• customized operational policy manual 

• SOP development

Purpose: Equip staff and leadership with practical operational awareness and response skills, including an understanding of ADA compliance assessments and liability exposure reviews. 

Training Topics

• situational awareness

• conflict management

• incident response

• operational risk awareness

• staff safety practices

• liability prevention

• workplace violence awareness

• ADA accommodation awareness

Formats

• on-site training

• workshops

• leadership briefings

Purpose: Support hotels, resorts, and hospitality operations in managing complex guest environments while ensuring ADA compliance assessments and liability exposure reviews are conducted effectively.

Includes

• guest environment risk review

• lobby & public space assessments

• event risk planning

• staff conflict response evaluation

• property safety review

• operational stress point analysis

Purpose: Provide neutral outside analysis of operational safety or risk concerns, including ADA compliance assessments and liability exposure reviews. This encompasses independent inspections, operational oversight reviews, and safety program evaluations.

Some organizations require more than a single assessment or inspection. For these environments, Fortis Strategic Security Advisors supports long-term risk reduction through structured advisory programs designed to improve operational defensibility over time.

These programs are built for organizations that want ongoing insight into operational risk exposure, compliance posture, and incident prevention, including ADA compliance assessments to ensure adherence to regulations.

Program Components May Include

Insurance Risk Support

• Site inspections for insurance brokers and underwriters

• Operational risk insight reports for policy renewal cycles

• Liability exposure reviews to identify potential risks prior to underwriting review

Operational Defensibility Programs

• Annual defensibility reviews

• Documentation and oversight evaluation

• Defensibility readiness assessments

Hospitality Risk Monitoring

• Periodic property risk inspections

• Guest environment risk observations

• Operational stress-point analysis

Compliance Monitoring

• ADA operational compliance monitoring

• Documentation review and improvement guidance

• Policy implementation verification

Executive Risk Advisory

• Leadership briefings on operational risk trends

• Incident pattern analysis

• Operational risk strategy discussions

Ongoing Risk Reduction Programs

• Periodic operational reviews

• Risk mitigation tracking

• Advisory support for operational improvements

Purpose

The objective of these programs is simple: help organizations identify operational vulnerabilities early, strengthen internal systems, and maintain defensible practices as their operations evolve.